Terms & conditions

{"time":1751439187444,"blocks":[{"id":"7srQBEuT4X","type":"paragraph","data":{"text":"Terms and Conditions before booking your trip with Gili Recommended. Learn about our payment policies, cancellation rules, travel insurance, and other important information to ensure a smooth travel experience in Lombok, Gili Islands, and beyond"}},{"id":"8QVxL6h7ra","type":"header","data":{"text":"1. Reservation &amp; Booking Procedure","level":3}},{"id":"pekJWxm5uQ","type":"paragraph","data":{"text":"If you are interested in one of our tour packages, you are welcome to ask questions or request more information first. You can do so by:"}},{"id":"Fgmopk1ucV","type":"list","data":{"style":"unordered","items":[{"content":"Submitting an inquiry form directly on each package page","items":[]}]}},{"id":"bg_9iXtui8","type":"list","data":{"style":"unordered","items":[{"content":"Contacting us via email or WhatsApp (see the \u201cContact Us\u201d section)","items":[]}]}},{"id":"wpLHbvHvwC","type":"paragraph","data":{"text":"We\u2019re happy to provide personalized recommendations or help you choose the right tour."}},{"id":"PhMDNBR-6X","type":"paragraph","data":{"text":"When you are ready to book, you can make a direct reservation through our website. We offer a secure online payment system via PayPal, making it easy and safe to confirm your booking immediately."}},{"id":"wvv0Sqii9v","type":"paragraph","data":{"text":"Once we receive your payment, you will receive an official booking confirmation via email or WhatsApp."}},{"id":"KXdGs1ypr_","type":"header","data":{"text":"2. Payment Policy","level":3}},{"id":"YhPy3Yd5Ky","type":"paragraph","data":{"text":"We offer two payment options for your convenience:"}},{"id":"sGHp1nY9Xe","type":"list","data":{"style":"unordered","items":[{"content":"50% deposit to secure your booking","items":[]}]}},{"id":"5BPj4BeNKe","type":"list","data":{"style":"unordered","items":[{"content":"100% full payment in advance (optional for confirmed arrangements)","items":[]}]}},{"id":"rFZmkLjVJw","type":"paragraph","data":{"text":"We accept payments in the following currencies:"}},{"id":"Q0UakehcbH","type":"list","data":{"style":"unordered","items":[{"content":"IDR (Indonesian Rupiah): via local bank transfer","items":[]}]}},{"id":"uRVUMtoiWb","type":"list","data":{"style":"unordered","items":[{"content":"USD (US Dollar): via PayPal, subject to a 3% card processing fee","items":[]}]}},{"id":"TB6-AVXA0k","type":"paragraph","data":{"text":"<b>IDR Bank Transfer Details:<\/b>"}},{"id":"QCOIBhlaoc","type":"paragraph","data":{"text":"Account Name: Abdul Muaz"}},{"id":"y17AkFTxGF","type":"paragraph","data":{"text":"Bank: Mandiri"}},{"id":"y-JUnUSPGn","type":"paragraph","data":{"text":"Branch: Jl. Pejanggik, Mataram, Nusa Tenggara Barat"}},{"id":"ZQcgO9urg_","type":"paragraph","data":{"text":"Account Number: 1610001752356"}},{"id":"utVUPaQ2kw","type":"paragraph","data":{"text":"SWIFT Code: BMRIIDJA"}},{"id":"NhLVFHpWz0","type":"header","data":{"text":"3. Cancellation &amp; Fees","level":3}},{"id":"brd2GjHj-D","type":"paragraph","data":{"text":"We understand that travel plans can change. Our cancellation policy is as follows:"}},{"id":"pISAxqlRLo","type":"list","data":{"style":"unordered","items":[{"content":"More than 15 days before the tour date: Free cancellation, full refund","items":[]}]}},{"id":"UuaLgTDsdE","type":"list","data":{"style":"unordered","items":[{"content":"2 to 14 days before the tour date: 50% refund of the total amount paid","items":[]}]}},{"id":"Wn31d4xSpv","type":"list","data":{"style":"unordered","items":[{"content":"1 day before or on the day of the tour: No refund","items":[]}]}},{"id":"9RMsOfkatX","type":"paragraph","data":{"text":"All cancellations must be made in writing via email or WhatsApp. Refunds will be processed using the original payment method (bank transfer or PayPal, minus applicable fees if any)."}},{"id":"WiTdQT8pA0","type":"header","data":{"text":"4. Limitation of Responsibility","level":3}},{"id":"uy2wSjCaU3","type":"paragraph","data":{"text":"Gili Recommended and its team act only as organizers for your trip, including transportation, tours, and accommodation. We are not responsible for:"}},{"id":"Z1y4Uv9ufY","type":"list","data":{"style":"unordered","items":[{"content":"Delays, cancellations, or changes in flight\/ferry schedules","items":[]}]}},{"id":"NJPBV9bmw2","type":"list","data":{"style":"unordered","items":[{"content":"Natural disasters or extreme weather","items":[]}]}},{"id":"8wyKeb3Qeu","type":"list","data":{"style":"unordered","items":[{"content":"Loss, theft, or damage of personal items","items":[]}]}},{"id":"6oqylaozHp","type":"list","data":{"style":"unordered","items":[{"content":"Accidents or incidents outside our control","items":[]}]}},{"id":"Id7WxPBxRd","type":"paragraph","data":{"text":"We always strive to deliver safe, smooth, and enjoyable experiences. Your understanding is appreciated."}},{"id":"ZwUCaLlS-U","type":"header","data":{"text":"5. Currency, Cash, &amp; Cards","level":3}},{"id":"Y3wrG4aYUw","type":"paragraph","data":{"text":"Foreign exchange services and ATM access are available in most towns, but rates may vary and credit card acceptance is limited. Please bring sufficient cash in IDR for:"}},{"id":"iVudF1mX2Q","type":"list","data":{"style":"unordered","items":[{"content":"Local meals","items":[]}]}},{"id":"Rvp5_tQQsQ","type":"list","data":{"style":"unordered","items":[{"content":"Entrance fees","items":[]}]}},{"id":"DajJJ7r8He","type":"list","data":{"style":"unordered","items":[{"content":"Tips","items":[]}]}},{"id":"Ar8rVWl8hD","type":"list","data":{"style":"unordered","items":[{"content":"Small purchases on the islands","items":[]}]}},{"id":"KJJ3JXzvvD","type":"header","data":{"text":"6. Accommodations &amp; Transport","level":3}},{"id":"Erntnr1T5l","type":"paragraph","data":{"text":"Our tours are nature-based adventures. Accommodations may include guesthouses, beach huts, simple hotels, or local boats depending on the destination. Most are clean and comfortable but may be basic in remote areas. Star-rated hotels are included only where available."}},{"id":"htFSgcNFe6","type":"paragraph","data":{"text":"Note: If you prefer full luxury or resort-level stays, please inform us in advance for a customized option."}}],"version":"2.31.0-rc.7"}